Get support
If an article did not answer your question, we are happy to help. Support runs on working days and handles both the Linqur platform and the LTI connection with your own learning platform.
Open the chat in the bottom right. Someone is behind it during office hours.
What to include
An LTI problem is almost always specific to one tool and one platform. Sending these four things with your first message saves a round trip:
- The launch URL of the tool, or its name in Linqur.
- The error message as it appears on screen, or a screenshot of it.
- The signature code if the error shows one. Our debug assistant uses that code to find the exact cause.
- The platform you are connecting from, with its version. Moodle 4.5 and Moodle 4.1 do not behave the same.
Before you write, it is worth checking the list of LTI errors and their solutions. If the connection itself is what fails, testing it with the Saltire platform emulator tells you whether the problem sits in Linqur or in your own platform.
Pricing, contracts and product information
This knowledge base covers how to use Linqur. What the product does, which plan fits your volume and what a registration costs is on the main site: see linqur.com for the product itself and the pricing page for the plans and the rates per registration.
Questions about a quote, a contract or a new account go to sales@linqur.com.