Quality management

ISO 9001 certified e-learning platform

Linqur manages, distributes and reports on e-learning in line with ISO 9001, the international standard for quality management. So you work with a supplier that demonstrably has its processes and service in order.

Demonstrably certified

ISO 9001:2015 for quality management
ISO/IEC 27001:2022 for information security
Documented and auditable processes
Independently audited by an RvA-accredited certification body

What ISO 9001 means for your organization

ISO 9001 is the international standard for quality management. The certification shows that an independent body has determined that Linqur runs a working quality management system. That system delivers consistent processes, clear agreements and attention to what customers need.

For you as a client, that means predictability. You work with a supplier that measures, evaluates and improves its service in a structured way. That reduces risk in your supply chain and makes the partnership auditable.

Linqur is the platform for managing, distributing and reporting on e-learning, and alongside ISO 9001 it is also ISO 27001 certified for information security. Take a look at our other products too, such as SCORM Proxy, Magic Link and the LTI Provider Service.

ISO 9001 and ISO 27001 mark of trust held by Linqur
Quality in practice

How Linqur safeguards quality

The ISO 9001 certification translates into concrete working practices that keep the quality of our service consistent.

Independently audited

The quality management system is audited annually by an RvA-accredited certification body.

Documented processes

Processes and working agreements are documented, so quality does not depend on individual people.

Customer focus

Customer feedback is collected and used to sharpen the service further.

Measuring and evaluating

Performance is measured against fixed targets, so deviations become visible quickly.

Risk-based thinking

Risks and opportunities are mapped in advance and factored into decisions.

Continual improvement

The PDCA cycle keeps processes and service up to standard over time.

Approach

How Linqur works on quality

Plan
1

Set targets and processes

Linqur sets quality targets and determines which processes are needed to meet them.

Do
2

Run the processes

The documented processes are carried out and recorded in day-to-day practice.

Check
3

Measure and audit

Results are measured against the targets and internal audits verify that the processes work.

Act
4

Adjust and improve

Deviations and improvement points are addressed. An independent certification body audits annually.

Certificate details

The facts at a glance

Certificate detail Value
StandardISO 9001:2015
Certificate numberNL 2872.1.1
Certified organizationLinqur B.V.
Certification bodyBrand Compliance B.V.
AccreditationDutch Accreditation Council (RvA C 548)
Valid through29 April 2029
ScopeQuality related to developing, implementing and managing e-learning solutions and providing support for the use and implementation of the Linqur platform.

Linqur is also ISO/IEC 27001:2022 certified for information security (certificate number NL 2871.1.1).

For you as a customer

Quality you notice in the partnership

A certificate on the wall means little if you do not notice it in practice. At Linqur, the quality management system shapes the way we set up the partnership with you.

Agreements are recorded, support runs through a fixed process, and your feedback is used to improve the service. So you know what to expect from Linqur.

Consistent delivery

Agreements on lead time, support and delivery are recorded and kept.

Short lines for support

Questions and reports are picked up and followed up through a fixed process.

Improvement based on feedback

Customer feedback is collected and used to sharpen the service.

Privacy and security

Privacy and security by design

Alongside quality management, Linqur takes a careful approach to data. Your learner data and the data of your participants are handled according to the strictest European standards for information security and privacy protection.

ISO 9001 certified

Our processes and services meet the international ISO 9001 standard for quality management.

ISO 27001 certified

Our information security is independently audited and meets the international ISO 27001 standard.

Data in the Netherlands

All your data is stored on servers in the Netherlands. Fully within the EU, GDPR-compliant, with no transfer to third countries.

Data processing agreement

A DPA (data processing agreement) is available on request, so you can always meet your GDPR obligations.

Questions about security or privacy? Contact us at info@linqur.com

FAQ

Frequently asked questions about ISO 9001

Yes. Linqur B.V. holds a valid ISO 9001:2015 certificate with certificate number NL 2872.1.1, issued by certification body Brand Compliance B.V.
The scope covers the quality related to developing, implementing and managing e-learning solutions and providing support for the use and implementation of the Linqur platform.
ISO 9001 is the standard for quality management and focuses on consistent processes and customer satisfaction. ISO 27001 is the standard for information security and focuses on protecting data. Linqur is certified for both standards.
The certification means Linqur works with documented processes, clear agreements and a set way of handling customer feedback. You work with a supplier that measures, evaluates and improves its service in a structured way.
The quality management system is assessed annually by an RvA-accredited certification body. Linqur also runs its own internal audits to check the processes in between.
The certificate is valid through 29 April 2029, as long as the management system continues to meet the standard. This is assessed annually through an external audit.
Quality management

Questions about how we safeguard quality?

We are happy to show you how Linqur keeps the quality of our e-learning service consistent through documented processes and continual improvement.

Prefer to email? Reach us at info@linqur.com

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